Below is a list of the most frequently asked questions.
- What are the prices?
For full house cleanings, we typically have a flat rate price. We also offer hourly pricing if you only need some rooms or areas cleaned.
- What is a Deep Clean?
A deep clean is for customers who haven’t had their home professionally cleaned in more than a month or for homes in a bad condition. This allows your cleaners additional time to thoroughly clean your home. Deep cleaning tackles stubborn buildup, grease, and grime, making it more demanding and time-consuming. This is recommended for all new customers as it brings the home up to our amazing professional standards that your cleaners can then maintain for a lower price on a recurring service.
What’s included in a flat-rate services?
All flat-rate cleans are usually calculated based on the number of bedrooms and bathrooms you have in your home. Additionally, all living areas, dining, and kitchen areas will be sparkling clean too!
(Any additional rooms such as studies, theatres, home offices are considered as bedrooms.)
Any ‘extra’ not selected on the form is not included in your cleaning.
- How and when do I pay for my cleaning services?
We accept all major credit cards.
A valid credit card is required to be on file at the time of booking. A hold will be placed on this card as your cleaning day approaches. The credit card will be charged after the cleaning is completed.
- Do the cleaners bring the cleaning supplies?
Yes, your cleaners can bring all supplies that are needed. If you want your cleaners to use your products then please make a note of that in your booking.
- How many cleaners will come?
It depends on the size of the cleaning. We can send crews of between 1 – 6 cleaners to your cleaning.
If you book an hourly service then you have the choice of selecting the number of cleaners. Remember, the minimum 3 hours always applies, and the price is always per hour per each cleaner.
- Do the cleaners do laundry or the dishes?
Yes, we can send cleaners who can do both laundry, dishes, and even more.
- Can the cleaners use eco friendly green cleaning supplies?
Absolutely, we can send cleaners who can use eco friendly green cleaning supplies. Or if you prefer, they can use yours as well. Just let us know in the notes when you are booking.
- Will I have the same cleaner each visit?
Yes. We will send the same cleaner for each visit. We know how important it is to have someone you know and trust cleaning your home.
- Do I need to be home the day of cleaning?
Some clients prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you.
If you won’t be there, your cleaners just need a way to get in and they promise they will treat your home like their own. They can lock up and/or leave the key wherever you like.
- Can I skip or reschedule an appointment?
Sure, you will receive a confirmation email when you book, and within that email, there will be a link where you can change your booking at any time.
- How will the cleaners enter my home on my scheduled days of cleaning?
That is up to you, whatever you feel most comfortable with. 1. You can leave a key under the door mat on the day of cleaning. 2. You can give send the code to the garage. 3. You can leave the door unlocked the day of cleaning.
- What is your cancellation policy?
You can cancel or reschedule for free up to 24 hours before your appointment. Cancellations or reschedules within 24 hours of your appointment are subject to a $50 charge.
If it is cancelled after the cleaners have already arrived then the appointment is subject to full charge of the original price to compensate the cleaners for holding your booking in their schedule.
For same day or next day bookings you can cancel or reschedule for free within 2 hours after you make your booking.